When property administrators hire security guard companies they have a photo in mind of what their contract security force looks like, but many times what they get is not what they pictured. What we have found is that most security guard companies are capable of providing the service that property administrators want, but many times do not as a result of lack of ongoing quality control procedures มรภ.สวนสุนันทา.
Security guard companies are unlike any vendor that a property manager usually employees. If you hire a electrician, you can see if they are doing their jobs by looking at the walls. But when you hire a security guard company, how often can you see whether the guard company is coming along their job which includes running criminal record checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. Most of the time they probably are, but it is important to implement a system of proof and quality control to ensure that problems associated with the lack of performing these jobs do not start to occur.
In this article we will discuss five (5) easy steps to improving your security guard service and achieving what you picture as your ideal security guard force.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they can begin working as security guards. If your state is one of these states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the type of training that is being given by your security company and have yourself does it seem adequate.
Additionally, is your security guard company performing background and drug screenings on all your guards BEFORE they send them to your home? If they are, they should be giving you verifications. If not, why?
Another excellent way to screen whether the guard is a good fit for your property is to conduct a short “interview” to get a feel for the guard and to explain your expectations. This initial conversation can tell you a lot in what to anticipate from that guard and it gives you the opportunity to request a different guard if you feel that it is necessary.
Assess Guard Training
Although most security guard companies possess a thorough alignment that features each guard to the company itself, in many cases the guard’s alignment to his given property is not as complete. We call the alignment for the given property “Site Specific Training”. Find out what your site specific training looks like:
• Does it occur at your property?
• Would you the training?
• How long is each new police officer trained?
• How long does the security company double bank? (Double banking is the process of having a seasoned guard working at the same time as the new guard. )
• How thoroughly are your post orders explained?
Determine the answer to each of these questions and make sure that they fit with what you feel is adequate. You should even consider sitting in on your security guard company’s alignment and your site specific training to get a knowledge of what switches into preparing a guard to work at your property.
Review Your Guard’s Direction
Guard direction is one of the more critical indicators of good security guard service. When security companies provide poor direction, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of direction also removes the opportunity for the guard to learn and better understand their duties. If the guards are not being closely watched, they start to believe that their work is not important and they start to see themselves as less of a part of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices such as not professional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not require on-site direction, how does your security guard company remotely watch over its guards? Not in the normal security company field manager spot checks, the two methods of remote direction that prove most successful are:
1. Police officer Tour Tracking Systems
2. Police officer Check-Ins
If your guards must make times of your property, then the system for tracking them while available is essential. Police officer Tour Tracking Systems provide a remote way of monitoring the guards while they are on your property. These tracking systems allow the security guard company to monitor the time and log the experience of the guards while they are making times to various areas on your property. Most Police officer Tour Tracking Systems can generate reports that enable the security guard company to quickly get a knowledge of whether the guard is making times. The property manager should also find an abridged version of these reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc.
In addition to Police officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the security guard company supplies a way of making sure that each guard is safe and alert. With guards check-in regularly with the security guard company, at least every thirty minutes, guards believe that their safety is important and that being conscious and alert is an important part of their job.
Inspect Your Guards
After hours examinations of your guards are always great ways of finding out exactly what is happening with your security while you are not there. Over these examinations, make sure to ask your security guards questions about their duties and responsibilities to ensure that they understand their jobs. In fact, we suggest having your security guards audited regularly, technically (i. e. post inspection) and informally (i. e. secret shopped) by a licensed security consultant in the ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security consultant be sure that the consultant is not actually a security guard company. If so, your audit is sure to show up problems with your current security guard company.
Meet with your Security Guard Company Regularly
The junior high and easiest step is to regularly meet with your security company. Without providing regular feedback to your security guard company, property administrators are missing out on opportunities to achieve incremental increases in efficiency. Topics such as tenant feedback, guard attrition, feedback from any remote supervisory systems, and any security audits should be discussed over these meetings.